CORNWALL – Local MP Eric Duncan says the “problem-ridden” ArriveCAN app for crossing the Canada-U.S. border needs to be scrapped.
Duncan says his office is getting lots of phone calls and emails from upset and overwhelmed constituents having “horrendous experiences” with the technology.
“Many are just wanting to cross the border for lunch in Massena or to visit the casino after two years of restrictions,” he said in a statement.
The MP adds that people are getting conflicting information or “threatening messages” of fines while trying to navigate the glitchy procedures.
Under Canada Border Services Agency rules, people have to complete the ArriveCAN process either through the app or online within 72 hours of returning to Canada.
Duncan believes keeping the ArriveCAN requirement in place negatively affects the tourism industry as it tries to recover from the COVID-19 pandemic.