CORNWALL – The parent company of Cornwall Electric says hackers may have got into the system that prints bills and provides billing services for the utility.
FortisOntario says it was notified Sunday, March 14 of a “possible ransomware attack” on a third party contractor that does the printing and “certain electronic billing services” for Cornwall Electric and three other Ontario utilities.
“At this point, we are not aware of any personal information of our customers that has been inappropriately accessed,” the company said in a statement Wednesday.
If the hackers got personal information, it would amount to names, addresses, electrical consumption and other information on bills – but no banking information.
“FortisOntario confirms that no data other than what is presented on the bill or is used for electric billing services may have been accessed,” the company added.
An internal investigation is underway.
The “cyber event” will mean customers might see their bills “slightly delayed.”