Atelka client revealed; 75 Cornwall hires to start: source

Atelka CEO Tom Loberto, seen here during a news conference in Cornwall, Ont. on Aug. 21, 2015. The company is in the midst of hiring 200 people to service a new client at the in-bound call center on Tollgate Road. (Newswatch Group/File)

CORNWALL – Nearly 200 customer service agents being hired in Cornwall will evidently be conducting business for the country’s postal system.

Cornwall Newswatch has learned employees in Cornwall were notified through an internal email Thursday afternoon that Canada Post is the new client.

A source, who spoke on the condition of anonymity because they were not authorized to speak to the press, said Atelka will pick up approximately 60 per cent of the postal system’s call center business.

Of the 200 employees expected in Cornwall, the source said there would be 75 hired in Cornwall, as well as 75 in Montreal, to begin as operations ramp up for the client.

The in-bound call center announced with much fanfare on Aug. 21 it was going to be working for a “great, recognizable household brand” but wasn’t disclosing the name at the time because the transaction was in the middle of being completed.

But with the deal supposedly done, the company is still staying mum. “We cannot comment on that,” Atelka spokeswoman Dina Guralnik told Cornwall Newswatch Friday afternoon when reached by telephone.

When asked if the client will be made public, Guralnik indicated that “there are no press releases that are coming out…no press releases that are planned.”

Many call centers won’t disclose the clients they are working for, based on client-written privacy clauses in their contracts.

Canada Post spokeswoman Anick Losier told Cornwall Newswatch, the postal system has several call center locations across Canada and all its work has to be done in Canada.

But Losier could not confirm that its call center operations would be in Cornwall. She was hoping to have more information Tuesday.

Thumbs Up(8)Thumbs Down(3)